FAQ AND SHIPPING
Shipping is free worldwide
Yes we ship worldwide – please select your location at checkout
Please select your currency from the drop-down menu located at the top right of the page
We are located in Melbourne, Australia. We sell online and ship worldwide but you can also come in for a consultation. Head to our book an appointment page to schedule a consultation and view our collections.
Each item is custom made. Please allow approximately 2-3 weeks for manufacture unless otherwise advised
This will depend on the destination. We offer free shipping worldwide.
- Within Australia – 1-3 days via free express post
- Worldwide - Free EMS Express 5-8 days
- Worldwide - FedEx Priority 2- 4 days
Any import fees, taxes and customs charges are the responsibility of the buyer. These are applied by your country and not something we can control. Please check with your country’s customs office to determine what these additional costs will be if any. Insurance is offered at checkout and if this is not selected we are not responsible for the parcel being lost. If insurance is selected this covers up to $2000 via express shipping EMS if declared lost. If FedEx + insurance is selected this covers the full purchase price if declared lost.
Yes you can, dependent on your requirements, please see Design your own ring page or contact us directly via email.
No cancellations can be made as once the order is placed we will begin manufacturing immediately, please make sure all the details of your order are correct.
See our Materials page for all information
It couldn’t be easier to set up, just select ‘payment plan’ at checkout as your preferred payment method, you will then be prompted to select your preferred monthly term of 1 – 4 months and pay a deposit of at least 30% which is required before manufacturing begins. More information can be found on the payment plan tab which can be located of every eligible product
Your can use the PDF size chart located above the faq as a guide although we highly recommend that you visit your local jeweller to have your finger sized for the most accurate measurement. We don't provide a resizing service so please choose your size carefully.
We are confident that you will be more than happy with your purchase however please see our return policy below. You can return the item within seven days of receiving, buyer to pay the return shipping.
For any return a non-refundable restocking fee of 30% of the purchase price (which covers shipping and some manufacturing costs) will apply. Each ring is custom made to order to size with desired variations – design, wax, mould, cast, polished, and gem set.
Refunds will be processed once products are returned to us in their original condition. This policy is standard for all customers and for all custom made jewellery items.
Any full custom designed rings or designs not listed on our website are subject to no return. Any refund will be up to the discretion of Sapphire Studios.
All returns must be authorised by us and the item must be free of any damage and alterations. Please contact us prior to returning the item and you will be provided with return shipping instructions.
A one year warranty (from receiving) applies only to non damaged or altered products. There is no charge for return shipping cost if there is a fault covered under this warranty period. Return shipping is refunded once item is received back. Warranty does not cover change of mind. Warranty does not cover black rhodium wear, black rhodium will wear off differently on different people due to the natural oils in skin. Warranty does not cover centre stones if lost. Warranty does not cover general wear and tear.
