In using this website you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by Sapphire Studios will only be in connection with the provision of agreed services and products.
All orders are subject to our manufacturing time frame (unless otherwise stated) this is stated in the product description. Manufacture time and shipping time is an estimate only. Sometimes this can be delayed especially if around holidays or upcoming public holidays. All orders are subject to our manufacturing time frame and a 35% (NRF) non-refundable fee unless otherwise stated. All goods remain the property of Sapphire Studios until paid in full.
Once an order is placed it goes straight into manufacturing and cannot be cancelled, if any amendments need to be made to the order within the manufacturing period they will be dealt with on a case by case basis, any amendment will be dependent on the stage of manufacturing that the item is in as to whether the amendment can be made or not.
The lead time is an estimate only, if the item runs over the estimated lead time due to unforeseen circumstances or any delays we cannot cancel.
If any of the ordered items are no longer wanted a refund will be issued minus the 35% non-refundable fee (NRF)
Our NRF helps cover some of our design, casting and associated labour costs.
A deposit of at least 30% is required before your order is placed into production, payment plans are offered by Sapphire Studios in collaboration with Partial.ly and Pathen.co which are subject to there own individual set of terms. These terms must be accepted by signing the legally binding contract at checkout before an order can be completed.
All orders are subject to our manufacturing time frame (unless otherwise stated) this is provided in the product description, the item/order will be shipped at the completion of the payment plan and or when paid in full. Manufacture time and shipping time is an estimate only. Sometimes this can be delayed, especially around holiday periods.
Recurring payments are processed monthly on the same day as your order was placed and cannot be amended, the remaining balance, however, can be paid in full at any time via your payment plan dashboard.
All payment plan orders are subject to a 30% non-refundable deposit (NRD) for cancellations.
Termination of Agreements and Refunds Policy
Once the order is placed it cannot be cancelled. All our items with the exception of some pendants are custom made to order. In addition to our manufacturing NRF as stated above any full custom CAD designs are also subject to the 30% non-refundable fee (NRF) prior to manufacturing and completely non-refundable once the design has been approved.
Any import fees, taxes and customs charges are the responsibility of the buyer. These are applied by your country and not something we can control. Please check with your country's customs office to determine what these additional costs will be if any.
Insurance is offered at checkout and if this is not selected we are not responsible for the parcel being lost. If declared lost we will remake at no extra cost.
For all custom-made rings please allow for the indicated manufacturing time. Black rhodium on gold/silver can and will wear off in frequent contact with soaps, perfumes etc. Rhodium plating wears by design and will wear off through time, wear rate depends on how well the ring is looked after, natural oils in skin are also a leading contributor which differ from person to person, plating is a process completed by hand and consequently comes with its imperfections, it is not a flawless process. We have seen plating last days, months to years depending on how the piece is looked after. Stone shades and metals as depicted on our CAD pictures may differentiate from the final product, unless your monitor is professionally calibrated it may show different shades of colour on different monitors.
By agreeing to the product terms you understand created stones are not natural earthed diamonds or carbon stones and are made from zirconium dioxide. Due to the intricacy of our designs we do not offer a resizing service so please choose your size carefully.
These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory consumer rights are unaffected.
We are confident that you will be more than happy with your purchase, however, please see our return policy below.
You can return a jewellery item within seven days of receiving (determined by tracking details), the buyer must pay the return shipping. Note that our fragrances cannot be returned.
For any remake (remanufacture), a non-refundable restocking fee of 25% of the full purchase price will be applicable.
With any full return, a non-refundable restocking fee of 35% of the purchase price will apply, this fee covers shipping and some manufacturing costs. Each ring or jewellery item unless otherwise specifically stated is custom made to order with your selected desired variations and size.
Refunds will be processed once products are returned to us in their original condition in the original packaging. This policy is standard for all customers and for all custom made jewellery items.
Any full custom designed jewellery or designs manufactured not listed on our website are non-returnable and non-refundable. Any refund will be up to the discretion of Sapphire Studios.
All returns must be first authorised by Sapphire Studios and the item must be free of any damage and alterations. Please contact us prior to returning the item as we will need to provide you with return shipping instructions. Please note that under no circumstances can we provide international return labels, returns must be initiated by the buyer.
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Sapphire Studios Design owns the copyright to all the imagery and designs used on this website under the Australian Copyright Act 1968 (Cth)