Welcome Sapphire


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Shipping & FAQ

How much is shipping?

Shipping is free worldwide

Do you ship overseas?

Yes we ship worldwide – please select your location on checkout

What currency are items in?

Please select your currency at the top of the page

Where are you located, do you have any stores I can visit?

We are located in Melbourne, Australia. We sell online only to keep our prices competitively lower than others. We can sometimes offer a consultation if you are located in Melbourne, please contact us

How long will it take to post out my order?

Each item is custom made. Please allow approximately 2-3 weeks for manufacture unless otherwise advised.

How do you keep your prices low?

Being a sole online based business we cut out many of the overheads associated with other manufactures and stores, therefore we are able to pass the savings on to you.

How long will shipping take?

This will depend on the destination. We offer free shipping worldwide.

  • Within Australia – approximately  1 – 3 days.
  • Worldwide Free EMS Express shipping   5 – 8 days.
  • FedEx Priority shipping   1 – 4 days.

*We are not responsible for import fees charged by your country

Can I customise an item?

Generally yes you can depending on what you are after, please send us a message with your requirements through our Contact Us page or the Design your own ring form

Can I cancel my order?

No cancellations, as once the order is placed we will start manufacturing immediately and this cannot be cancelled

What metal and stones do you use?

See our Materials page for all information

Can I set up a payment plan?

Yes 30% deposit and can pay over 1-4 months – please select on the ring to set up. 

How do I choose my correct size?

Use the size chart pdf located above the faq or pop into your local jeweller to get your finger sized. We do NOT provide a resizing service so please choose your size carefully.

Returns Policy

We are confident that you will be more than happy with your purchase however please see our return policy below. You can return the item within seven days of receiving it, buyer to pay the return shipping.

A restocking fee applies generally 30% of the purchase price (which covers shipping and some manufacturing costs) as each ring is custom made to order and size – designed, wax, mould, cast, polished, and gem set. 

Refunds will be processed once products are returned to us in their original condition. This policy is standard for all customers and for all custom made jewellery items.

All returns must be authorised by us and the item must be free of any damage and alterations. Please contact us prior to returning the item and you will be provided with return shipping instructions.

Warranty Policy

A one year warranty (from receiving) applies only to non damaged or altered products. There is no charge for return shipping cost if there is a fault covered under this warranty period. Return shipping is refunded once item is received back. Warranty does not cover change of mind. Warranty does not cover black rhodium wear, black rhodium will wear off differently on different people due to the natural oils in skin. Warranty does not cover centre stones if lost. Warranty does not cover general wear and tear.